Privacy policy
At Leechi, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase on Leechi.in (“Website”), use our services, or communicate with us.
By using our Website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following categories of personal information, depending on your interaction with us:
Contact Information: Name, billing and shipping address, email address, and phone number.
Order & Transaction Data: Products viewed, added to cart, purchased, returned, or exchanged.
Communication Data: Emails, WhatsApp messages, or inquiries you send to us.
Device & Usage Data: IP address, browser type, device type, and how you navigate our Website.
Marketing Preferences: Information on your interactions with promotional messages, including opt-ins and unsubscribes.
2. How We Collect Your Information
We collect personal information through the following sources:
Directly from You: When you place an order, sign up, or contact us.
Automatically: Through cookies and similar technologies when you browse our Website.
From Third Parties: Including payment processors, CRM platforms, marketing tools, and analytics services.
3. How We Use Your Information
We use your personal information for purposes including:
Fulfilling Orders: Processing purchases, shipping products, and handling returns or exchanges.
Customer Service: Responding to inquiries and providing support.
Marketing & Promotions: Sending updates, offers, and recommendations via email, WhatsApp, or SMS—with your consent.
Website Improvements: Understanding how users interact with our Website to enhance usability and performance.
Security & Fraud Prevention: Keeping your data and transactions secure.
4. How We Share Your Information
We do not sell or disclose your personal information to unrelated third parties. However, we may share it with:
Shipping Partners: To deliver your order.
Payment Gateways: For secure transaction processing.
WhatsApp/CRM Platforms: To send order updates, promotional content, or customer service messages.
Service Providers: Who assist with website operations, marketing, analytics, and customer experience.
All third-party service providers are required to maintain the confidentiality and security of your information.
5. Data Security
We implement industry-standard security protocols to protect your data from unauthorized access, misuse, or loss. However, no method of transmission or storage is 100% secure, and we recommend you take necessary precautions, such as safeguarding your account credentials.
6. Marketing Communications
You may receive marketing emails or WhatsApp messages if you have opted in. You can unsubscribe at any time by:
Clicking the “Unsubscribe” link in our emails
Contacting us at info@leechi.in
7. Children’s Privacy
Our services are not intended for children under the age of majority. We do not knowingly collect personal data from minors. If you believe a child has submitted their information to us, please contact us so we can delete it.
8. Retention of Information
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy—such as completing transactions, complying with legal obligations, and resolving disputes.
9. Changes to This Policy
We may update this Privacy Policy occasionally for legal, operational, or business reasons. Changes will be posted on this page with the updated effective date. We encourage you to review it regularly.
10. Governing Law
This Privacy Policy and any related agreements shall be governed by and construed under the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Gujarat, India.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: info@leechi.in